1. Introduction
ServerConsultant ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide to us, including:
- Contact information (name, email address, phone number)
- Company information (company name, job title, industry)
- Communication preferences and callback scheduling information
- Messages and inquiries submitted through our forms
- Files and documents you upload through our contact forms
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and geographic location
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide infrastructure management and consulting services
- Communication: To respond to inquiries, schedule callbacks, and provide customer support
- Business Operations: To improve our services, website functionality, and user experience
- Marketing: To send newsletters and updates (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
- Security: To protect against fraud, unauthorized access, and security threats
4. Information Sharing and Disclosure
4.1 We Do Not Sell Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Limited Sharing
We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in our operations (hosting, analytics, email services)
- Legal Requirements: When required by law, court order, or government investigation
- Business Protection: To protect our rights, property, or safety, or that of our users
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure server environments with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Incident response procedures for potential data breaches
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage and improve performance
- Preference Cookies: To remember your settings and preferences
- Marketing Cookies: To deliver relevant content and advertisements
6.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Contact Information: 3 years from last interaction
- Service Records: 7 years for business and legal purposes
- Marketing Data: Until you withdraw consent
- Website Analytics: 26 months maximum
9. Your Rights (GDPR and Other Privacy Laws)
Depending on your location, you may have the following rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests
- Withdrawal: Withdraw consent for specific processing activities
9.1 Exercising Your Rights
To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of material changes via email or website notice
- Obtain consent for material changes where required by law
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
14. Supervisory Authority
If you are located in the European Union and believe we have not adequately resolved your privacy concerns, you have the right to lodge a complaint with your local data protection authority.
